Frequently Asked Questions

Everything you need to know about your Curlsmith journey.

How do I determine my hair porosity?

We recommend taking our signature Hair Quiz on our website. It analyzes your hair type, texture, and porosity to provide a personalized routine tailored to your specific curl needs.

Are Curlsmith products vegan and cruelty-free?

Yes, we are proud to be a PETA-certified cruelty-free brand. All of our products are 100% vegan and contain no animal-derived ingredients.

How long does shipping typically take?

Standard shipping within the US usually takes 3-5 business days. International shipping times vary by location, typically ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days for a full refund, minus shipping costs.

Do your products contain sulfates or silicones?

No, all Curlsmith products are strictly formulated without sulfates, silicones, parabens, phthalates, or mineral oils to ensure the healthiest environment for your curls.

Can I track my order after it has been placed?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.