Returns & Exchanges

We want you to love your curls, which is why we offer a 30-day return policy on all products, even if they have been gently used. If a formula isn't the right fit for your hair journey, we are here to help with a seamless return or exchange process.

1

Start Your Return

Visit our online Returns Portal and enter your order number and zip code to initiate the request.

2

Print Your Label

Select the items you wish to return or exchange to receive a prepaid shipping label via email.

3

Pack Your Products

Securely package your items in the original box or any sturdy mailer and attach the prepaid shipping label to the outside.

4

Drop Off and Refund

Drop your package at the designated carrier location; once received and inspected, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing